Returns & Exchanges
At animate Online Shop, we want you to love your new style, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. Our streamlined process ensures that updating your wardrobe remains as effortless and inspiring as our collections.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a digital Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the printed return slip is included inside the box.
Ship It Back
Affix the pre-paid shipping label provided in your email to the exterior of the package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing